Regulations for the provision of services
on the website wellnessdlafirm.pl

version of October 12, 2020

These Regulations define the rules for the provision of services via the website at www.wellnessdlafirm.pl

I. General information

1. The Website is run by the Service Provider: Małgorzata Świderska FEELIT, Aleje Jerozolimskie 87
   02-001 Warsaw, NIP: 5222924799

2. As part of the Website, the Service Provider provides Services in the form of enabling registration for a physiotherapy, rehabilitation, dietary service, personal or medical training, consultation and support in the field of sports and regeneration, as well as psychological consultations, provision of services in this area and creation of a User account on the Website.

3. The Service Provider can be contacted quickly and efficiently via e-mail: biuro@feel-it.pl.

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II. Definitions

1. Consumer - a natural person who performs a legal transaction not directly related to his business or professional activity.

2. Consultant / Consultant - a person providing the User with Online Consultation on the Website.

3. Online Consultation - a service provided by the Service Provider in the area of ​​physiotherapy, rehabilitation, dietetics, personal or medical training, sports and regeneration as well as psychology at the price and date indicated in the Online Consultation description, lasting 55 minutes or shorter at the User's request, which does not affect the change prices.

4. Organization - a legal person or an organizational unit without legal personality, with which the Service Provider has an oral or written agreement for the provision of services, for which the Service Provider will generate a subpage where employees or associates of this person will be able to use the Services.

5. Regulations of the Website - these regulations, made available in a form that allows the User to save and restore it and read it at any place and time, available at www.wellnessdlafirm.pl At the request of the User, the Service Provider may also make it available in PDF format by sending it to the provided e-mail adress.

6. Website - website at www.wellnessdlafirm.pl.

7. Service Provider - Małgorzata Świderska FEELIT, Aleje Jerozolimskie 87, 02-001 Warsaw, NIP: 5222924799

8. User - a natural person or a natural person running a business or a representative of a legal person acting on behalf of a legal person or an organizational unit without legal personality using the services provided by the Service Provider on the Website or a person using the services provided on the Website on the basis of an agreement concluded between the Service Provider and Organization. To use the Online Consultation, the User must be at least 18 years of age. The User is understood to mean both the Logged in User and the Non-Logged User.

9. Logged User - User who uses the Website and the services provided after creating an account on the Website and logging into the account.

10. Unlogged User - a User who uses the Website and the services provided without registering an account on the Website.

11. Services - services provided by the Service Provider in the form of physiotherapy, rehabilitation, dietary services, personal or medical training, consultations and support in the field of sports and regeneration as well as psychological consultations, provision of services in this area and creation of a User account on the Website.

12. Stationary Service - a service provided stationary by the Service Provider in the form of physiotherapy, rehabilitation, dietary services, personal or medical training, consultations and support in the field of sports and regeneration, as well as psychological consultations.

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III. Types and scope of the Services provided

1. The User may use the Website both without creating an account and when creating an account.

2. Creating an account on the Website requires the User to register on the subpage at the address provided individually by the Service Provider, generated for the Organization and its employees or associates. For this purpose, the User provides data in the form of name and surname and business e-mail address, accepts the Regulations, decides on the consent to the sending of commercial information and confirms the willingness to create an Account with the "registration" button.

3. As part of the Website, the User may use the Services in the form of an Online Consultation or sign up for an Online Consultation or a Stationary Service.

4. On the subpage at the address provided individually by the Service Provider generated for the Organization, services are presented with an indication of the scope of Online Consultation or Stationary Service, Online Workshop or Webinar, as well as the price and available dates and hours of services. The description of some Services and their prices may also be available to other Users.

5. To sign up for an Online Consultation or Campus Service, Online Workshop or Webinar:

   1. enter the subpage at the address provided individually by the Service Provider generated for the Organization and select the Online Consultation or Stationary Service or Online Workshop or Webinar of interest to the User along with the date of its implementation, or in the case of a User not using the Website on the basis of the Service Provider's agreement with the Organization - enter the Website subpage generally available with the description and price of the Service and select the Service that interests the User,

   2. after selecting the Online Consultation or Stationary Service or Online Workshop or Webinar, confirm that you want to save with the "Save" button,

   3. make a payment for an Online Consultation, Campus Service or Online Workshop or Webinar at the price specified in the description; the payment is possible only via the PayU website. This does not apply to Users on behalf of whom or for whom the Organization has paid for the Service.

   4. after the subscription has been made, the User will receive a confirmation of the subscription to the e-mail address provided by him, along with information about the place of the service provided or an invitation to online communication via the communicator.

6. Online consultations take place via a videoconference platform in the form of Skype or Google Meet or MS Teams or another platform indicated by the Service Provider. By subscribing to the Online Consultation, the User agrees to use the videoconference platform indicated by the Service Provider as the messenger used for the provision of Online Consulting.

7. Online workshops take place via a videoconference platform in the form of Skype or Google Meets or MS Teams or another platform indicated by the Service Provider. By subscribing to the Online Workshop, the User agrees to use the videoconferencing platform indicated by the Service Provider as a communicator used to provide the Online Workshop.

8. Webinars are held using a tool in the form of a videoconference platform in the form of Click Meeting or another indicated by the Service Provider. By subscribing to the Webinar, the User agrees to use the videoconference platform indicated by the Service Provider as a messenger for the provision of the Webinar.

9. To successfully sign up for an Online Consultation, Stationary Service, Online Workshop or Webinar, it is necessary to confirm that you accept the content of the Regulations.

10. In order to use the Service, the User, after connecting to the videoconference platform, provides a pseudonym and work e-mail address.

11. The information on the Services and the price on the Website's pages do not constitute an offer within the meaning of the Civil Code, but only an invitation to submit an offer by the User to purchase a specific number of specific Services under strictly defined conditions. Placing an order by the Service Provider in the form of a subscription for the Service means that he submits an offer to buy the services ordered. This does not apply to Services provided to Users on the basis of an agreement concluded between the Service Provider and the Organization.

12. The information contained on the pages or provided as part of the Online Consultation, Online Workshop or Webinar is not covered by any warranty. The Online Consultations offered may differ in details from the information on the Website, as the detailed course of the Online Consulting is set by the User together with the Consultant / Consultant.

13. All prices listed on the Website are given in Polish zlotys (PLN) and are gross prices. The binding price for the parties is the price appearing on-line in the system at the time of completing the ordering procedure by the Customer (order confirmation by the Website).

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IV. Terms of Service

1. Registration of an account on the Website constitutes a conclusion between the Service Provider and the User of an agreement for the provision of services to create an account on the Website and enable subscribing to the Stationary Service or subscribing to an Online Consultation, Online Workshop or Webinar on the terms set out in these Regulations.

2. Signing up for an Online Consultation or a Stationary Service or an Online Workshop or a Webinar by an Unlogged User or a Logged In User constitutes the conclusion of a Service Provision Agreement, which is concluded between the Service Provider and this User for the provision of Online Consulting, Stationary Service, Online Workshop or Webinar, respectively.

3. The Service Provider conducts ongoing supervision over the technical functioning of the Website, ensuring its correct operation, and is responsible for its correct operation in the scope of the services provided.

4. The service provider is obliged to perform the service without defects and is liable if the service is defective, in particular due to physical or legal defects.

5. The Service Provider will start providing the Services after the conclusion of the Agreement and after paying the price indicated on the Website for the Online Consultation, Stationary Service, Online Workshop or Webinar. Users who are employees or associates of the Organization may be released from the obligation to pay the price paid by the Organization on their behalf. Information on this subject will be displayed on the screen of such User before saving.

6. The User who is a Consumer may withdraw from the contract within 14 days from the conclusion of the contract, i.e. in the field of creating an account on the Website from the moment of creating the account and providing services in the form of Online Consulting, Online Workshop, Webinar or subscription to the Stationary Service from the moment of subscribing to the selected The service, subject to the provisions of paragraph 7 and 8 below.

7. If the User is a Consumer, the Service Provider will be able to start providing services after 14 days from the conclusion of the Agreement, and on an earlier date if the User agrees to provide services on the date for which he signed up. Commencement of an Online Consultation, Online Workshop, Webinar or appearance for the Stationary Service on a selected date is understood as giving such consent.

8. Before the service begins, the Service Provider informs that after the Service Provider fulfills the service, the User will lose the right to withdraw from the contract.

V. Rules for the provision of Services

1. The User is obliged to comply with the provisions of these Regulations, as well as to use the Website in accordance with its intended purpose and to refrain from any activity that may disrupt its proper functioning, in particular through the use of specific software and devices.

2. The User is also obliged to use the Services in a manner consistent with social and moral standards and the law, in particular not to provide content that violates the rights of the Service Provider and Consultants / Consultants or third parties, violating their personal rights and intellectual property rights, including copyrights and any other content inciting to violence, hatred, pornographic, vulgar, obscene, hateful, aggressive, discriminatory or similar.

3. The Consultant / Consultant may interrupt the Online Consultation in the event of disclosure of the events referred to in paragraph 2 above. Discontinuation of the Consultation will not result in a refund of the price paid.

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VI. Technical requirements necessary to use the Services

1. The use of services provided as part of the Website is possible provided that the User's ICT system meets the following minimum technical requirements:
   a) use of the selected browser: Mozilla Firefox, Safari, Google Chrome, Opera, Internet Explorer supporting CSS and Java Script, in the latest version;

b) Internet access,

c) pop-up windows support enabled - recommended,

d) Microsoft Windows XP operating system or higher, Linux, OSX 10.4 or higher,

e) functional speakers and a microphone, and in the case of an Online Consultation, also a webcam,

f) with respect to some videoconferencing platforms, there may be an obligation imposed by this platform to have a user account on that platform to connect to the Service Provider. Before providing the Service, the Service Provider informs the User about the type of videoconference platform through which the Service is provided.

1. Restrictions on the use of cookies may affect some of the functionalities available on the Website pages.

2. The Service Provider is not responsible for the excessively overloaded Internet connection of the User, as well as other interconnection links. He is also not responsible for any disruptions in the functioning of the Website caused by unauthorized interference by Users, in any way independent of the Service Provider.

3. In the event of the necessity to make changes and improvements to the system, or to carry out maintenance work or equipment failure, the Service Provider reserves the right to temporarily interrupt the functioning of the Website. Users will be notified of the above-mentioned technical breaks and their duration via a message sent to the e-mail address provided when creating the account or information published on the Website.

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VII. Processing of personal data

1. The processing of personal data on the Website is specified in the Privacy Policy published on the Website at www.wellnessdlafirm.pl/politykaprywatnosci.

2. The Service Provider is the Administrator of the Data provided in relation to and for the purpose of providing services on the Website.

3. In order to make a payment, the User also provides payment data required by PayU. The administrator of this data is PayU - the User should read the PayU privacy policy when registering.

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VIII. Complaints

1. A User who is a Consumer may take advantage of the warranty and file a complaint in connection with an incorrectly performed Service. For the avoidance of doubt, a consumer is not considered a person using the Services on the basis of an agreement concluded between the Service Provider and the Organization.

2. The complaint should contain a detailed description of the reason why the User believes that the Service was not performed in accordance with the contract.

3. Complaints should be submitted to the e-mail address biuro@feel-it.pl or the address of the Service Provider _____________________

4. The consumer may submit a complaint within the warranty period specified by generally applicable law.

5. The complaint will be considered within 30 days from the date of filing the complaint.

6. If the Service provided has defects, the Consumer has the right to demand that the defects be repaired or removed. The consumer is obliged to indicate the defects of the service and set a deadline for repairing them. If the defects are not removed within the prescribed period, if the Service has been defective, the Consumer has the right to request a refund of the price for the Service.

7. The consumer may also submit a complaint on the above principles in relation to all Services provided on the Website, including the services of creating an account on the Website, with the proviso that creating an account is not payable and does not have financial consequences for maintaining an account on the Website on any of the parties. .

IX. Final Provisions

1. The Service Provider reserves the right to amend these Regulations for the following important reasons:

a) if the replacement of the Regulations is necessary due to a change in the provisions of generally applicable law or due to the recognition of the provisions of the Regulations as illegal - in this respect, respectively;

b) fulfillment of the obligation resulting from a legally valid court decision or decision of administrative bodies;

c) changes resulting from security reasons, including those aimed at preventing the use of the service in a manner inconsistent with the law or these Regulations;

d) introduce significant changes in the functioning of the Service, including those related to technical or technological progress, including changes in the Service Provider's systems;

e) implementation of new functionalities and services on the platform.

1. The Regulations, including the changes introduced in accordance with the preceding paragraph, will be made available to Users on the Website 14 days in advance. The User has the option to terminate the contract for the provision of Services within 14 days of making the changes, if he does not accept the new version of the Regulations, and in the period between the publication of the amended Regulations and its entry into force, he / she signed up for a Service that has not yet taken place.

2. Amendments to the Regulations introduced for reasons other than those indicated in paragraph 2 above, in particular involving the introduction of new Services, will not modify the content of contracts concluded with Users based on the version of the Regulations in force at the time of concluding this contract.

3. In order to resolve any dispute with the Seller, the consumer may use the ODR platform available at: http://ec.europa.eu/consumers/odr/.

4. Cosmetic changes to the Regulations, which do not affect the terms of the Services provided, do not require publication in accordance with paragraph 2 above.

5. These Regulations are available on the pages included in the Website and at the seat of the Service Provider indicated in these Regulations.

6. The template of the complaint is Annex No. 1 to the Regulations and the template of the declaration of withdrawal from the contract concluded electronically is Annex No. 2 to the Regulations.

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